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Add a reply View Replies (10)

Resolved Fields get wiped on update...

  1. Laurent Zotto
    Laurent Zotto
  2. Support
  3. Monday, November 14 2016, 11:33 AM
Hello

I have a strange behavior on my profiles. When a user updates his information (password, avatar) the fields of other categories seem to get wiped... Why?

Thank you for your help
Regards
Laurent Zotto
Responses (10)
admin
admin Accepted Answer
Admin
Hi,
can you please post me your site link to better understand the problem?
  1. more than a month ago
  2. Support
  3. # 1
Laurent Zotto
Laurent Zotto Accepted Answer
I've created a user.
  1. more than a month ago
  2. Support
  3. # 2
Laurent Zotto
Laurent Zotto Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 3
admin
admin Accepted Answer
Admin
Hi,
I have just tried and do not lost any information, see screenshot
Attachments (1)
Schermata 2016-11-14 alle 11.58.03.png Schermata 2016-11-14 alle 11.58.03.png
  1. more than a month ago
  2. Support
  3. # 4
Laurent Zotto
Laurent Zotto Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 5
Laurent Zotto
Laurent Zotto Accepted Answer
I tried also with IE instead of FireFox.. I cannot recreate the issue, but I saw this happen...
  1. more than a month ago
  2. Support
  3. # 6
admin
admin Accepted Answer
Admin
Hi,
we want to help you, but we absolutely need to replicate the error :(
  1. more than a month ago
  2. Support
  3. # 7
Laurent Zotto
Laurent Zotto Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 8
admin
admin Accepted Answer
Admin
could it be it's browser related
I think not, something like this come from server side operations (not client side).
  1. more than a month ago
  2. Support
  3. # 9
Laurent Zotto
Laurent Zotto Accepted Answer
I asked th eusers. all user FireFox...
  1. more than a month ago
  2. Support
  3. # 10
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