Support

yassinmh's Points History

Monday, July 16 2018, 03:45 AM
+2 Created a new discussion Showing content in Emerald and/or Membership pro Tabs
Monday, July 16 2018, 03:40 AM
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Saturday, July 14 2018, 02:16 AM
+2 Created a new discussion User Workflow
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+2 Created a new discussion Admin-user communication
Tuesday, July 10 2018, 11:57 PM
+2 Created a new discussion Admin-user communication
Tuesday, July 10 2018, 11:56 PM
+2 Created a new discussion User Workflow
Tuesday, July 10 2018, 11:54 PM
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Support is currently Offline

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

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