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Add a reply View Replies (11)

Resolved user can't accept terms of condition (privacy)

  1. joris.devos.1977
    joris.devos.1977
  2. Support
  3. Monday, November 02 2020, 11:30 PM
If I create a user in the backend, at first login of is this user, he profile, but he has to accept the terms of condition (privacy) but those fields are not visisble.

If I set the option so that anyone can create an account from the frontend, the option to accept the terms of condition (privacy) are visible.

Can you help to figure out how I can solve this problem. It's imporant because we create user accounts from backend because they are attached to different user groups.

Kind regards,

joris
Responses (11)
admin
admin Accepted Answer
Admin
Hi,
can you please post me your site details details to check this?
  1. more than a month ago
  2. Support
  3. # 1
joris.devos.1977
joris.devos.1977 Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 2
admin
admin Accepted Answer
Admin
Can you please provide me an account just created from frontend to the edit profile page? to keep it private your can use the form below the reply in "Site Details" tab

EDIT: I have just tried on our environment and it works, this is because we ask you some other new information :D
  1. more than a month ago
  2. Support
  3. # 3
joris.devos.1977
joris.devos.1977 Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 4
admin
admin Accepted Answer
Admin
Hi,
You cqn create aan account in frontend if you click on the login button in the menu and you choose ‘Nog geen account
I know it, but during registration I agree with privacy policy, so in the edit profile page the privacy plugins will be not available until privacy consent expire (default is after 1 year)
  1. more than a month ago
  2. Support
  3. # 5
admin
admin Accepted Answer
Admin
If you need an account created from the backend, you can contact me.
Yes, I need it, please :)
  1. more than a month ago
  2. Support
  3. # 6
joris.devos.1977
joris.devos.1977 Accepted Answer
You find the account details in the site details tab
  1. more than a month ago
  2. Support
  3. # 7
admin
admin Accepted Answer
Admin
Hi,
thanks for your availability....this is strange, there is not output about consent plugin....are you available to give me a backend access?
  1. more than a month ago
  2. Support
  3. # 8
admin
admin Accepted Answer
Admin
Ok...nevermind...I found it the issue:

This is due to system plugin order, the plugin "System - Privacy Consent" must be after the plugin called "Easy Profile - System plugin"

You can manage the order of system plugins from Extensions->Plugins:
- Go to Extensions->Plugins
- Filter by "Type" and choose "system"
- Order plugin by plugin order (see screenshot)
- Move "System - Privacy Consent" after "Easy Profile - System plugin"
Attachments (1)
Schermata 2020-11-09 alle 16.44.28.png Schermata 2020-11-09 alle 16.44.28.png
  1. more than a month ago
  2. Support
  3. # 9
joris.devos.1977
joris.devos.1977 Accepted Answer
The order the plug-in resolved the problem.

Thanks for the support
  1. more than a month ago
  2. Support
  3. # 10
nikolayvm
nikolayvm Accepted Answer
The order the plug-in resolved the problem.

Thanks for the support

Thx!
Solved!
  1. more than a month ago
  2. Support
  3. # 11
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