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  1. Michael729
  2. Support
  3. Saturday, June 30 2018, 07:34 PM
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my testing group have all encountered this problem so I also tested it.

uploading a new profile image results in a 404 error (see attached). the image does load, but it is confusing. hitting the back arrow in the browser returns to the profile editing page. if you 'cancel' you can see the image has loaded. but most people thought it didn't work at all.
Attachments (1)
admin Accepted Answer
Admin
Hi,
can you please send me your site details to check this? if yes then you can use the form below the reply in "Site Details" tab
  1. more than a month ago
  2. Support
  3. # 1
Michael729 Accepted Answer
Pro
In addition to the recurring 404 page error, information saved to the User Profile tab when editing the profile does not save permanently. I've had this problem myself, several times now. Information will be saved for a period of days or weeks, then disappear completely.
  1. 3 weeks ago
  2. Support
  3. # 2
admin Accepted Answer
Admin
Hi,
sorry I get message "Access from your Country was disabled by the administrator." from Sucuri Website Firewal.
  1. 3 weeks ago
  2. Support
  3. # 3
Michael729 Accepted Answer
Pro
ah, yes. I'll have to edit that for you. what country?
  1. 3 weeks ago
  2. Support
  3. # 4
admin Accepted Answer
Admin
Hi,
Italy or/and Switzerland
  1. 3 weeks ago
  2. Support
  3. # 5
Michael729 Accepted Answer
Pro
i've opened access from both countries now
  1. 3 weeks ago
  2. Support
  3. # 6
admin Accepted Answer
Admin
Hi,
now I get message "Username and password do not match or you do not have an account yet" :(
  1. 3 weeks ago
  2. Support
  3. # 7
admin Accepted Answer
Admin
Hi,
anyway, have you created a menu item of type Easy Profile->User Profile and a menu item of type Easy Profile->Social Network? both menu items are required to allow to the plugin to work properly.
  1. 3 weeks ago
  2. Support
  3. # 8
Michael729 Accepted Answer
Pro
I did create menu item for social network. I had not created for user profile. I did just now and tested, but still have a 404 error. I cleared cache and checked again, but the 404 error persists. The information was saved, but I had that happen before and after awhile the info disappeared again. :(
  1. 3 weeks ago
  2. Support
  3. # 9
admin Accepted Answer
Admin
Hi,
now I get message "Username and password do not match or you do not have an account yet" :(
Unfortunately credentials does not works, so I can't check :(
  1. 3 weeks ago
  2. Support
  3. # 10
Michael729 Accepted Answer
Pro
Please try again.. I tested this and it works here.

Once logged in, the social network is a sub-menu item under Your BMC Account > Etna Alumni Social Network.
  1. 3 weeks ago
  2. Support
  3. # 11
admin Accepted Answer
Admin
Thanks, now it works and we are investigating :D
  1. 3 weeks ago
  2. Support
  3. # 12
admin Accepted Answer
Admin
Have you customized some Easy Profile's core file? if not then can I upgrade to latest version?
  1. 3 weeks ago
  2. Support
  3. # 13
Michael729 Accepted Answer
Pro
core file? ummm.. i don't know how to answer that.

i am using a different theme, created as a duplicate of your default theme and then edited some colors to blend with the website.
  1. 3 weeks ago
  2. Support
  3. # 14
admin Accepted Answer
Admin
Hi,
I have just updated Social Network Plugin to latest version and now the error seems to gone :D

PS. I'm really sorry for delay in my replies but probably we have a very different Timezone :(
  1. 3 weeks ago
  2. Support
  3. # 15
Michael729 Accepted Answer
Pro
I'm not worried about delays in replies. I'm grateful that you provide such excellent support.

I've made a couple changes to my profile and I agree the update seems to have solved the issue. How do I know when updates are available?
  1. 2 weeks ago
  2. Support
  3. # 16
admin Accepted Answer
Admin
Hi,
now you have installed the latest release.

After an investigation I found a small problems in our update servers, now with the next updates you should see a message in Joomla backend like all other components.
  1. 2 weeks ago
  2. Support
  3. # 17
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