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Resolved Can I use the form to register on mobile devises?

  1. swilliams
    swilliams
  2. Support
  3. Sunday, May 22 2016, 12:58 AM
registration is ok on the desktop side but registration on mobile give 2( two) problem issues..
I require an avatar - plus a secondary image to be loaded on registration.. the two image post have an 'invalid field' for the second image upload.. removing this processes the registration - but doesn't show up in the system..
References
  1. http://huntingmaven.com
Responses (14)
admin
admin Accepted Answer
Admin
Hi,
I see that your second image have alias "avatar-2", this is strange, Easy Profile should not allow "-" character in alias. how you created this field?
  1. more than a month ago
  2. Support
  3. # 1
swilliams
swilliams Accepted Answer
From the profile field Profile Picture- 'save as a copy' function.. I simply wished to re-create a second avatar type with the same settings a the previous..
  1. more than a month ago
  2. Support
  3. # 2
admin
admin Accepted Answer
Admin
Hi,
sorry for late reply, it's a weekend for us.

I have just tried to use "save as copy" in avatar field, and it create me a new field with alias "avatar_2" (not avatar-2).

Maybe you have created this with a old version.

Anyway,we would like to apply a small fix but FTP details not works. If this fix works then we will add in next release.

Can you resend me FTP details?
  1. more than a month ago
  2. Support
  3. # 3
swilliams
swilliams Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 4
admin
admin Accepted Answer
Admin
Hi,
in our offices we have a static IP, but now it's Sunday and our offices are closed, now I have a dynamic IP. I will try to keep it active my connection.

My current IP: 93.68.201.61
  1. more than a month ago
  2. Support
  3. # 5
swilliams
swilliams Accepted Answer
ok try to cinnect now
  1. more than a month ago
  2. Support
  3. # 6
admin
admin Accepted Answer
Admin
Hi,
I'm sorry, we did not have time to apply the fix via FTP and now my IP is changed.

We have tried to prepare a package (to apply fix via Joomla installed), but in Joomla installed I get "403: Access Forbidden" :(

Can you allow me to access to Joomla Installer?
  1. more than a month ago
  2. Support
  3. # 7
swilliams
swilliams Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 8
admin
admin Accepted Answer
Admin
Hi,
great!!

done :D , please try now!
  1. more than a month ago
  2. Support
  3. # 9
swilliams
swilliams Accepted Answer
Hello still the uploads from the mobile side do not complete? would I be better off rolling back to a lower version at this point?
I also were getting complaints about no submissions going through on on the desktop..
  1. more than a month ago
  2. Support
  3. # 10
swilliams
swilliams Accepted Answer
OK i see your submit... is that on the mobile side?
  1. more than a month ago
  2. Support
  3. # 11
admin
admin Accepted Answer
Admin
Hi,
I have just tried to register an account from iPhone and works.

Have you tried with multiple devices?
Which mobile device you use?

would I be better off rolling back to a lower version at this point?
I think that this not solve your problem, keep in mind that from version 1.3.14 (5 months ago) the upload manager is the same.
  1. more than a month ago
  2. Support
  3. # 12
swilliams
swilliams Accepted Answer
any ideas as to why? im on an iphone 6 version 9.2.1...
tried an ipad 2 version 6.1.3
and its good to go!! does that mean the os version is not compatible or the device?

and thanks !! ( before i forget)
  1. more than a month ago
  2. Support
  3. # 13
admin
admin Accepted Answer
Admin
Hi,
any ideas as to why? im on an iphone 6 version 9.2.1...

I don't know, try to restart your iphone, I have same version :D (see screenshot)
Tomorrow (in my office) I can try with android devices and different versions of IOS
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  1. more than a month ago
  2. Support
  3. # 14
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