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Resolved Can not install the program

Thalebout
Support
Sunday, January 11 2015, 02:34 PM

I cant install Easy Profile Pro I keep getting an error message see attached image.

can you help me

Accepted Answer

admin Accepted Answer

Admin

ok,
try this:
- uninstall Easy Profile and all our plugins (here docs https://www.easy-profile.com/docs/23-installation-uninstall-component.html)
- Delete tables #__jsn_users, #__jsn_fields (to do this you can use a Mysql Client like PhpMyAdmin)
- Install our package

more than a month ago
Support
# Permalink

Responses (3)

admin Accepted Answer

Admin

Hi,
this problem happens because you have installed on this site previous version of Easy Profile (with old table schema).

You have uninstalled this version and try to install new version, Joomla assume this as new install and not update the tables.

So, try this:
- Install old free version (attached to this post)
- update with latest version

If this not work please post me your site details, you can use the form below the reply in "Site Details" tab, We will install for you.

more than a month ago
Support
# 1

Thalebout Accepted Answer

Pro

Have tried your suggestion 1 error message remains see text.

Duplicate column name 'edit' SQL=ALTER TABLE `jos_jsn_fields` ADD `edit` tinyint(1) NOT NULL DEFAULT '0';

Hopefully we can resolve this, otherwise I send you the site details,

Thanks in advance Martie Rovers

more than a month ago
Support
# 2

Thalebout Accepted Answer

Pro

Easy Profile has been successfully installed.

Thank you for the good and fast sevice,

Martie Rovers

more than a month ago
Support
# 3

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