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Resolved Can't Publish User Fields - Phone and Extension

  1. celenab
    celenab
  2. General
  3. Friday, July 27 2018, 12:45 AM
We are currently unable to publish certain user fields when on the Manage User Fields page. We have had access before but are now unable to publish two particular fields: Direct Phone and Extension. When we click on publish, it says that 'one items has been published successfully' yet it remains unpublished. We have updated our permissions in the options tab but still not change. We did update our AcyMailing component recently from the Starter version to the Essential version. Other than that, we have not made any significant updates.
Attachments (1)
EasyProfile Screen.jpg EasyProfile Screen.jpg
Responses (6)
admin
admin Accepted Answer
Admin
Hi,
can you please post me your site details to check this? if yes then you can use the form below the reply in "Site Details" tab.
Otherwise you can try to change status from edit field page ,see screenshot. With this way probably it works but we are not able to understand the problem :(
  1. more than a month ago
  2. General
  3. # 1
celenab
celenab Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 2
admin
admin Accepted Answer
Admin
Hi,
you have a very old version (released 3 years ago), it is not compatible with Joomla 3.8. We recommend you to upgrade to latest version.
  1. more than a month ago
  2. General
  3. # 3
celenab
celenab Accepted Answer
Thank you! How do I do the upgrade? It's not showing in Joomla as an update. Can you point me to the link where I can find it?
  1. more than a month ago
  2. General
  3. # 4
admin
admin Accepted Answer
Admin
Hi,
you can simply download it from our Download area (https://www.easy-profile.com/download.html) and install with Joomla installer.

NOTE: you have not a pro subscription, so you are able to download only free version.
  1. more than a month ago
  2. General
  3. # 5
celenab
celenab Accepted Answer
Thank you so much! I greatly appreciate how quickly you responded. The issue has now been fixed. Have a great day!
  1. more than a month ago
  2. General
  3. # 6
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