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  1. navaboys
  2. Bug Report
  3. Saturday, February 14 2015, 05:42 PM
Hi there,

I bought Easy Profile awhile ago and I would like to get the latest version but before I do so I wonder if anybody reported the issue I'm having before, when I try recovering my password or username from the login form when typing any letter the field closes and disappeared and the user can not type the complete email address to recover either the password or username.
I wonder if you have any feedback about this.
Thank you, I will appreciate your help on this.
sincerely,
Ricardo
admin Accepted Answer
Admin
Hi,
sorry for late reply, it's a weekend for us :)

no reports for this problem.

Username/Password recovery screen is managed by Joomla not Easy Profile. To check if the problem is EP you can try to disable our system plugin "Easy Profile - System Plugin or "jsn_system" for older version from Administration->Extensions->Plugin Manager.
  1. more than a month ago
  2. Bug Report
  3. # 1
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