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  1. Chris Burkhard
  2. Support
  3. Monday, September 26 2016, 10:51 AM
  4.  Subscribe via email
Hi

It seems there are some other people with the same issue.
When users register with the Easy-Profile Form, they get an E-Mail with

Dear formatName

instead of

Dear "Real Name"

I tried everything under "Display Format Name" without success.

Thank you
Chris
Easy Profile Support Accepted Answer
Admin
Hi,
can you please post me your site link?
  1. more than a month ago
  2. Support
  3. # 1
Chris Burkhard Accepted Answer
Pro
Hi..

... and thank you for your fast responding.
The link to the form is the follwing

http://forumenergie.ch/agenda

and got to "Vereinfachte Anmeldung? Hier registrieren>"
Please let me know, if you need Login etc.

Cheers
Chris
  1. more than a month ago
  2. Support
  3. # 2
Easy Profile Support Accepted Answer
Admin
Hi,
this happen because you use ajax (with modal) to get registration form, unfortunately this way load only content (body) and not load also header (head), so missing some javascript.

To fix this try to replace registration link from:

/abmelden?view=registration&ml=2

to

/abmelden?view=registration&tmpl=component
  1. more than a month ago
  2. Support
  3. # 3
Zoltan Balazs Accepted Answer
Pro
Oh, yes. :(formatName instead of Name or username in the Joomla Reg. E-Mail and in the Admin e-Mail on our sites too...

In June 2017 it was still good (citations in our hungarian language):
Admin email subject:
Gerse Zsolt fiókadatai a(z) (here is our sitetitle) weblapon

Admin email body:
Helló, adminisztrátor!

Egy új felhasználó 'Gerse Zsolt', felhasználóneve: 'Gerse Zsolt', regisztrált a(z) http://ourwebsite.hu/ webhelyen.


Since September 2017 (after upgrading to new component version) no longer

Admin email subject:
formatName fiókadatai a(z) (here is our sitetitle) weblapon


Admin email body:
Helló, adminisztrátor!

Egy új felhasználó 'formatName', felhasználóneve: 'zotinfo', regisztrált a(z) http://ourwebsite.hu/ webhelyen.


Even in a letter sent to the user is "formatName" instead of real name.

How to fix this bug?
References
  1. http://kisalfoldikhk.hu
  1. 2 weeks ago
  2. Support
  3. # 4
Zoltan Balazs Accepted Answer
Pro
Additional version informations for this problem: Joomla 3.8.0, Easy Profile 2.4.7
On an another site, where is Joomla 3.8.0, and Easy Profile 2.4.6, the name appears well.
  1. 2 weeks ago
  2. Support
  3. # 5
Easy Profile Support Accepted Answer
Admin
Hi,
have you some tools that optimize javascript (maybe managed by your template) ? if yes try to disable it, I found some javascript error in your registration page

can you please post me your site details to check this (backend access)? if yes you can use the form below the reply in "Site Details" tab.
  1. 2 weeks ago
  2. Support
  3. # 6
Zoltan Balazs Accepted Answer
Pro
I don't use any script optimizer tool. Was previously installed the JCH Optimizer, but has been disabled for a long time.
  1. 2 weeks ago
  2. Support
  3. # 7
Zoltan Balazs Accepted Answer
Pro
In the previous post I gave you informations of administrator access to my site.
Is there any suggestion to solve the problem?
  1. one week ago
  2. Support
  3. # 8
Easy Profile Support Accepted Answer
Admin
Hi,
sorry for late reply, in these days we are very busy.

Solved in your site, I have simply changed the order of plugin Easy Profile - System plugin by moving it a bit lower down. I don't know which plugin cause the problem but it change the output of our javascript code.

Order Example - Before
- Easy Profile - System plugin
- ....
- ....
- Plugin that cause problem (I don't know which plugin :o)
- ....

Order Example - After
- ....
- ....
- Plugin that cause problem (I don't know which plugin :o)
- ....
- Easy Profile - System plugin
  1. one week ago
  2. Support
  3. # 9
Zoltan Balazs Accepted Answer
Pro
No problem, your reply was not late. :)
The problem is very interesting.
I would not have thought that the order of the plugins can cause this problem. :O

Thank you very much for your help. I hope I do not have to ask many times... :)
Have a nice day! Bye!
  1. one week ago
  2. Support
  3. # 10
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