Easy Profile - Joomla Extension

Support

Support is currently Offline

Support Offday

Today is our off day. We are taking some rest and will come back stronger tomorrow. Promise!

Official support hours:

Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Saturday 8:53 pm

Add a reply View Replies (4)

Resolved I've just updated to latest EP 2.1.0 and lost my registration form fields AND user edit fields?

PhoenixUK
Support
Friday, September 30 2016, 03:57 PM

Hi There,

The only thing I've done on my staging site today has been to update my EP to the latest 2.1.0 version a short time ago and I had to go to my registration page for another reason and noticed I am now only faced with the 'Register' and 'Cancel' button when I should have my actual reg form content showing from this page onwards.

I know the registration form was as I would expect it to be only a matter of hours ago, as I was showing somebody the work I had done on it in the past few weeks, it was totally fine then... now it's not all of a sudden.

I can't understand and wondering if there's some setting in the 2.1.0 version of EP that is affecting my regstration form?

Oh wow, I've just gone to give you some temporary access details for the "Site Details" tab and I've also noticed if I go in to my user>edit a user that ALL my previous EP custom fields in the tabs that I know were in user edit areas last night are NOW GONE also. :O

I do not have a clue what is happening but I really need this looking in to with a matter of urgency please.

I look forward to hearing from you.

Regards,

Responses (4)

PhoenixUK Accepted Answer

Pro

Content Protected

more than a month ago
Support
# 1

admin Accepted Answer

Admin

Hi,
can you please disable JCH optimize plugin? with this I can't debug your site with Chrome Console.

more than a month ago
Support
# 2

admin Accepted Answer

Admin

Hi,
fixed, there is a problem with our latest package, now I have re-uploaded, so, for future implementation please re-download.

The problem was due to ' char in avatar field, in this release we have added a language constant to allow to translate title of modal where user upload/crop image.

Also, I have installed a new package on your site.

Thanks for report this.

more than a month ago
Support
# 3

PhoenixUK Accepted Answer

Pro

Hi,

Thanks for resolving this speedily, it's much appreciated and I can confirm that this issue is now resolved.

I just need to move on to a few other new one's that I've found since doing the update and specifically showing ONLY in my site's registration pages, I shall open a new thread for these?

Regards,

more than a month ago
Support
# 4

Page :
1

There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Please login to post a reply

You will need to be logged in to be able to post a reply. Login using the form on the right or register an account if you are new here. Register Here »

Forgot Password?

Request Support

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.