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  1. tonnick
  2. Support
  3. Wednesday, March 25 2015, 09:52 AM
hello,

I removed from my CSV username and password to let the system generate it but I does not import anything.

Could you please check if there is any issue in syntax ? thx !
tonnick Accepted Answer
Basic
I did not take the file. here is the content :

firstname;lastname;email;DNI;direccion;poblacion;codigo_postal;centros_de_interes;numero_socio
Fabien Georges;Galiana andre;mymail@gmail.com;XXXXXXXX;c/ princep de Bergara 55, 1-2;L'Hospitalet;;;84
  1. more than a month ago
  2. Support
  3. # 1
admin Accepted Answer
Admin
Hi,
we have tried on our test site and works. Please check if user with "mymail@gmail.com" email not exists or check option "Overwrite existing user".

if option "Overwrite existing user" is not checked and exist user with same email than Import Plugin do nothing.
Attachments (1)
  1. more than a month ago
  2. Support
  3. # 2
tonnick Accepted Answer
Basic
hello

email does not exists. but maybe there is some misconfiguration. Which configuration would be necesary to have a good import ?
  1. more than a month ago
  2. Support
  3. # 3
tonnick Accepted Answer
Basic
Content Protected
  1. more than a month ago
  2. Support
  3. # 4
admin Accepted Answer
Admin
Hi,

1. caracters as ñ are not imported (it's important as my users are spanish)
For me works (see screenshot, I have added this char into previous file), but I think this depends from charset uses for CSV file, try to use UTF8.

where can I find the text of the mail sent to user in order to modify it ?
We use default Joomla emails, the language constants are:
COM_USERS_EMAIL_ACCOUNT_DETAILS -> Subject Text
COM_USERS_EMAIL_REGISTERED_BODY -> Body Text
  1. more than a month ago
  2. Support
  3. # 5
admin Accepted Answer
Admin
Sorry screenshot
Attachments (1)
  1. more than a month ago
  2. Support
  3. # 6
tonnick Accepted Answer
Basic
arf, after converting same file, I have now

Error
Missing some required fields: Name or Firstname :/
  1. more than a month ago
  2. Support
  3. # 7
admin Accepted Answer
Admin
Missing some required fields: Name or Firstname
me too, but I have retyped "firstname" on first row with a text editor and now works (there is some strange char at the beginning of the file)
  1. more than a month ago
  2. Support
  3. # 8
tonnick Accepted Answer
Basic
Im am using notepad++ editor, I retyped firstname, save, and no luck

Could you please send me the file you made ? thx !
  1. more than a month ago
  2. Support
  3. # 9
tonnick Accepted Answer
Basic
trying and trying and no luck. I cannot import. always same error
  1. more than a month ago
  2. Support
  3. # 10
tonnick Accepted Answer
Basic
hello

sorry to insist, but it's quite urgent. by the way, I updated to latest Easy Profile Basic 1.3.8 with latest Joomla! 3.4.1
  1. more than a month ago
  2. Support
  3. # 11
admin Accepted Answer
Admin
Hi,
sorry for late.

we have attached here your file edited, please try these two alternative:
1. Copy first row from my file to your file

2. Copy content from your file to my file (leave my first line)
Attachments (1)
  1. more than a month ago
  2. Support
  3. # 12
tonnick Accepted Answer
Basic
ok I understand now. I had to encode in UTF-8 without BOM

I did that and I can import perfectly.thx for your great and fast support.
  1. more than a month ago
  2. Support
  3. # 13
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