Support

  1. rayjbarrett
  2. General
  3. Wednesday, November 11 2020, 09:20 PM
  4.  Subscribe via email
Users have fields selected as private, but the content of the fields are still showing. This used to work fine. This is an issue with the user's email address.
admin Accepted Answer
Admin
Can you please send me some more details to check this? basically we need a backend access to check your configuration and the page's link where the email address does not respect privacy value.
  1. 3 weeks ago
  2. General
  3. # 1
rayjbarrett Accepted Answer
Pro
I am having several issues:
1. When a user sets their email field as private it still shows to the public!
2. users are not able to get their cursor in the textarea fields on the front end in order to enter text.
3. The site is not filtering search results by name
4. some of the textareas were set up to have the "Read More" button to expand the section but that stopped showing
I am surprised that I am having so many issues.
See Site Details
  1. 3 weeks ago
  2. General
  3. # 2
admin Accepted Answer
Admin
Hi,
1) Can you please point me where you see the email of the user? for example, from "Find a provider" menu item if I choose some user then I does not see email address. Of course if I logged in with the admin account then I see it

2) Which browser do you use? I see it in Chrome and in Firefox. Also can you please make some other checks like these
- try to edit an article from frontend
- try to use another editor
and report to us the result? We are not able to replicate this error, and it's possible that this issue is not related to Easy Profile

3) In the page "Find a provider" there is a Easy Profile - Search module, but this module does not have configured the "Format Name" as field to search (see screenshot)

4) Easy Profile does not have a function like "Read More", if you mean a custom function proposed to you in this topic https://www.easy-profile.com/support/text-area-field-editor-and-drop-down.html then this solution uses css and javascript code but in your site I does not see the javascript in the page source code...also there are several javascript errors that could broke any other function (see screenshot from browser console)
Attachments (2)
  1. 3 weeks ago
  2. General
  3. # 3
rayjbarrett Accepted Answer
Pro
Please see the screenshots, showing the email privacy issue and search module issue with the name.. We want to use the JCE editor because it works best for us and has the font that we use for our site "Arsenal", but I now see that does not work with Easyprofile. Can I use a separate editor with just Easyprofile?
Attachments (3)
  1. 3 weeks ago
  2. General
  3. # 4
admin Accepted Answer
Admin
Hi,
privacy: I see that you are logged in, if you are logged in with a admin account or the owner of profile then you will see also "Private" fields.

search module: I have just tried and works, see screenshots. I you want only one field for name and lastname then you can remove Name and Lastname from the search module and instead add Format Name.

2) Which browser do you use? I see it in Chrome and in Firefox. Also can you please make some other checks like these
- try to edit an article from frontend
- try to use another editor
and report to us the result? We are not able to replicate this error, and it's possible that this issue is not related to Easy Profile

Editor It is compatible with Easy Profile, you have only a issue with cursor pointer but it's possible that this is not related to Easy Profile.
Can I use a separate editor with just Easyprofile?
JCE should allow you to choose in which component to it will enabled (Components->JCE Editor->Editor Profiles->Default->Setup section)
Attachments (2)
  1. 3 weeks ago
  2. General
  3. # 5
rayjbarrett Accepted Answer
Pro
We need to use both First and Last name fields, but when we search for a first name the search does not filter.
  1. 3 weeks ago
  2. General
  3. # 6
rayjbarrett Accepted Answer
Pro
Sorry I see it works.
  1. 3 weeks ago
  2. General
  3. # 7
rayjbarrett Accepted Answer
Pro
If I set JCE editor to work only on K2 in the setup section of JCE, what do I set as the editor in Global Configuration so that JCE editor will be my editor for K2 but a different one for Easyprofile? Which editor do you recommend for Easyprofile?
  1. 3 weeks ago
  2. General
  3. # 8
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Request Support

Support is currently Offline

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy ProfileĀ® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.