Support

    You are here:  
  1. Home
  2. Support
  3. Badges
Toggle Submenu
  1. Forums
  2. Recent
  3. Categories
  4. Tags
  5. Users
  6. Badges
Support is currently Offline
Support Offline
It's past support hour. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Thursday 1:31 am
Add a reply View Replies (5)

Resolved problem updated

  1. HDcms
    HDcms
  2. General
  3. Monday, October 15 2018, 04:01 PM
Hello,

when i am looking for updates, i have the following alert. What do I have to do ?
Update: Unable to open the update site with ID 17, "Easy Profile", URL: https://www.easy-profile.com/update.php?p=easy-profile-package&;file = extension.xml
Update: Unable to open the update site with ID 18, "Easy Profile", URL: https://www.easy-profile.com/update.php?p=socialnetwork-plugin&;file=extension .xml
Update: Unable to open the update site with ID 32, "Easy Profile", URL: https://www.easy-profile.com/update.php?p=uddeim-button-plugin&;file = extension.xml

Updates work correctly with other extensions
Regards
Responses (5)
admin
admin Accepted Answer
Admin
Please try now.
  1. more than a month ago
  2. General
  3. # 1
HDcms
HDcms Accepted Answer
Hi,
On the site of prod 7.1.22, it does not work
I tried again. same alert.
I forgot to say that it's been over a week

On php test site 7.0.32, it works
  1. more than a month ago
  2. General
  3. # 2
admin
admin Accepted Answer
Admin
Hi,
please try to go Extensions->Manage->Update Sites and click to "Rebuild" button. We does not see any error in our logs.
  1. more than a month ago
  2. General
  3. # 3
HDcms
HDcms Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 4
admin
admin Accepted Answer
Admin
Hi,
first we thought it was a firewall problem, but we did not found anything in our logs.

Anyway if this problem come from different components then probably there is a problem with CURL php library in your version 7.1.x

Please check if CURL library is installed and enabled in 7.1.x (different php versions uses different configuration files).
  1. more than a month ago
  2. General
  3. # 5
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Request Support

Support is currently Offline
Ask a Question
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.

We use a few cookies

Our site uses non fat, delicious cookies which help us improve your user experience. You can read more about it in our Legal page.