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Today is our off day. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Sunday 9:44 pm
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Resolved Problems

  1. gilberto-grave-de-peralta
    gilberto-grave-de-peralta
  2. General
  3. Tuesday, October 11 2016, 04:37 PM
is there an option to delete the core group? or the core fields? besides can you explain me how create gmap fields?i'm trying to do it but i can't
Responses (64)
admin
admin Accepted Answer
Admin
Hi,
Easy Profile extends Joomla user management (not replace), so required fields are necessary for Joomla.

Some Tip
- You can disable avatar from Easy Profile Options
- You can disable lastname from Easy Profile Options by choosing parameter "Name Style" to "Only Name"

email, firstname (useful to compose Joomla name) and other system fields are required by Joomla and you can't disable.

besides can you explain me how create gmap fields?
This is a feature of Pro package, you have Free version, in the free version is available only Text field type
  1. more than a month ago
  2. General
  3. # 1
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 2
admin
admin Accepted Answer
Admin
Hi,
please use a valid account, with this account you never bought Pro Subscription. We give a support for Pro version only to Pro subscribers.
  1. more than a month ago
  2. General
  3. # 3
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
the extension was buyed by my client, i don't have his account data
  1. more than a month ago
  2. General
  3. # 4
admin
admin Accepted Answer
Admin
Sorry, we can't help you. You need to use a valid account. I hope you can understand.
  1. more than a month ago
  2. General
  3. # 5
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 6
admin
admin Accepted Answer
Admin
Hi,
you can use Custom SQL Where parameter in the users list menu item to set a static filter, see here some example: http://docs.easy-profile.com/article/sql-custom-where
  1. more than a month ago
  2. General
  3. # 7
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 8
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
sorry if i use de e-mail works but i need label say "e-mail" and not "user"
  1. more than a month ago
  2. General
  3. # 9
admin
admin Accepted Answer
Admin
Hi,
try to see in our docs at http://docs.easy-profile.com/index.php/article/tips-and-tricks#labellogin
  1. more than a month ago
  2. General
  3. # 10
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
thanks!! other question how i can to translate mi own fields? for example see the attached image
  1. more than a month ago
  2. General
  3. # 11
admin
admin Accepted Answer
Admin
Hi,
try to read docs at http://docs.easy-profile.com/index.php/article/translate-fields
  1. more than a month ago
  2. General
  3. # 12
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
excellent! and if i used select fields with the option to fill of db data?
  1. more than a month ago
  2. General
  3. # 13
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
Hello, Is there an option to share the created profiles?
  1. more than a month ago
  2. General
  3. # 14
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
Hello, Is there an option to share the created profiles in social networks?
  1. more than a month ago
  2. General
  3. # 15
admin
admin Accepted Answer
Admin
Hi,
no sorry.
  1. more than a month ago
  2. General
  3. # 16
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
Hello

is there any problem if i list all registered users on a menu item, besides to list only users filtered by some element of user profile in other menu item, and other menu item with list using another filter? for example i have a list of students that i need to list in a menu "students", besides i have another menu where i need to list only students of first year, other menu item listing students of 2nd year, etc
  1. more than a month ago
  2. General
  3. # 17
admin
admin Accepted Answer
Admin
Hi,
something like that should not cause problems.
  1. more than a month ago
  2. General
  3. # 18
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
hello
i have a problem when i use the search module sometime works correctly and sometime show me a error message "invalid token", i have a multilanguage site(6 languages)and the search module works correctly in 5 except in spanish and that is the language of site owner, can you help me? i need to solve the problem. Thanx
  1. more than a month ago
  2. General
  3. # 19
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
Sorry the error message is "Not Valid Token", thanx
  1. more than a month ago
  2. General
  3. # 20
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 21
admin
admin Accepted Answer
Admin
Hi,
please use a valid account, with this account you never bought Pro Subscription. We give a support for Pro version only to Pro subscribers.
  1. more than a month ago
  2. General
  3. # 22
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 23
admin
admin Accepted Answer
Admin
Sorry, but there is not any user with this email address registered at Easy-Profile.com.
  1. more than a month ago
  2. General
  3. # 24
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
My client sent me this picture of the payment made
  1. more than a month ago
  2. General
  3. # 25
admin
admin Accepted Answer
Admin
Hi,
your client have paid for nulled version provided from another site. If you want support you need to pay us.

I should ban your account, because this is abuse of our support service (https://www.easy-profile.com/policies.html).

You Should request support to Leila Khorram, you bought points from her site (you not bought support from us).
  1. more than a month ago
  2. General
  3. # 26
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
please check if it correct
  1. more than a month ago
  2. General
  3. # 27
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
wait i doesn't know the site of my client buy the extension, in fact if he doesn't buy it here i going to ask him to obtain it here, i really need support services
  1. more than a month ago
  2. General
  3. # 28
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
My client going to made the payment, excuse him, and excuse me, i was sent de list of needs before start the website and he buy the extensions that i need, in a few minutes i going to send you the purchase data
  1. more than a month ago
  2. General
  3. # 29
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
my client user: carlos-mateu
i goinng to attach picture of purchase
when you check it please help me with my problem
thanx and excuses us again
  1. more than a month ago
  2. General
  3. # 30
admin
admin Accepted Answer
Admin
Thanks, I will check your site. wait some minutes please.
  1. more than a month ago
  2. General
  3. # 31
admin
admin Accepted Answer
Admin
Hi,
you have a very very old version, can you please provide me FTP details to find and fix the problem? you can use the form below the reply in "Site Details" tab.
  1. more than a month ago
  2. General
  3. # 32
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 33
admin
admin Accepted Answer
Admin
Please read before docs at http://docs.easy-profile.com/index.php/article/upgrade-1x-2x

We recommend you to make backup before upgrade.
  1. more than a month ago
  2. General
  3. # 34
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
If I update the version I lose something of what it is? I have 400 registered users
  1. more than a month ago
  2. General
  3. # 35
admin
admin Accepted Answer
Admin
Hi,
If I update the version I lose something of what it is?
No, you will no lose any data, but from version 1 and version 2 there are many layout differences. So to avoid unexpected behavior we recommend to make backup before upgrade.
  1. more than a month ago
  2. General
  3. # 36
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
OK i gonna start making a backup
  1. more than a month ago
  2. General
  3. # 37
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
i'm already maked a backup now i gonna delete the folders as you say
  1. more than a month ago
  2. General
  3. # 38
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
all works correctly thanx, how i can to obtain a Download ID
  1. more than a month ago
  2. General
  3. # 39
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
Hello
i'm still have the same problem
i have a problem when i use the search module sometime works correctly and sometime show me a error message "Not Valid token", i have a multilanguage site(6 languages)and the search module works correctly in 5 except in spanish and that is the language of site owner, can you help me? i need to solve the problem. Thanx
  1. more than a month ago
  2. General
  3. # 40
admin
admin Accepted Answer
Admin
Hi,
can you please post me your site details? we will check this problem.

about download id: you will find your download ID in profile page, this is not required but it is usefull to upgrade component from Joomla updater (in your case you need to put download ID of your client)
  1. more than a month ago
  2. General
  3. # 41
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
aqui van los datos
  1. more than a month ago
  2. General
  3. # 42
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
the users profile has changed too, now i can't see de user information, please chek that too
thanx
  1. more than a month ago
  2. General
  3. # 43
admin
admin Accepted Answer
Admin
Hi,
I have cleared Joomla cache and now seems to works.

One thing, your template does not have a good way to display DD,DL,DT html tags so in profile page the fields's layout have some problem.

I recommend you to add this CSS code in your template style to fix this problem:


dd:after {content: "";clear: both;display: block;}
  1. more than a month ago
  2. General
  3. # 44
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
Perfect and the search module problem?? sometime work and othertime no
  1. more than a month ago
  2. General
  3. # 45
admin
admin Accepted Answer
Admin
now seems fixed, have you tested?

if error persists try to clean your browser cache.
  1. more than a month ago
  2. General
  3. # 46
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
another question, de ajaxsearch doesn't work??
  1. more than a month ago
  2. General
  3. # 47
admin
admin Accepted Answer
Admin
This is a feature of Pro version.
  1. more than a month ago
  2. General
  3. # 48
gilberto-grave-de-peralta
gilberto-grave-de-peralta Accepted Answer
Hi,
i gonna create, by MySQL trigger, some menu items using List User type, wich table save that information? and, which table save my filters?
thanx
  1. more than a month ago
  2. General
  3. # 49
admin
admin Accepted Answer
Admin
Hi,
Easy Profile have a simple DB structure, only 2 tables:
#__jsn_fields: here are stored fields informations
#__jsn_users: here are stored extended user information, id is the same id of Joomla user table (#__users)

Information about menu items are stored by Joomla into a system table called #__menu, here are stored all user menu parameters. Keep in mind that #__menu is managed with Joomla Nested Table System, so attention to touch these information, you can lost all your menu structures.
  1. more than a month ago
  2. General
  3. # 50
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