Sorry but we not have a refund policy.
but you know while I was waiting...I have just found a component that has everything I need including the profiles avatar
You have wait 6/7 minutes, to download basic version after payment (we have a download logs).
We offer free version to test our component, and we are available for any presales question (as you have seen even faster response), you bought our component but you not have tried free version before.