Support

  1. inthegym
  2. Bug Report
  3. Friday, June 03 2016, 02:12 PM
Posting on profile just keeps loading and doesn't post.
admin Accepted Answer
Admin
Hi,
can you please allow me backend access to check your configuration?
  1. more than a month ago
  2. Bug Report
  3. # 1
inthegym Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 2
admin Accepted Answer
Admin
Hi,
these is some problem with DB config, can you please post me your FTP details?
  1. more than a month ago
  2. Bug Report
  3. # 3
inthegym Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 4
admin Accepted Answer
Admin
Very thanks for your availability :D

I can see files but I can't modify it. I need to edit some file of our plugin.
  1. more than a month ago
  2. Bug Report
  3. # 5
inthegym Accepted Answer
Pro
No problem. You should have permission to edit now.
  1. more than a month ago
  2. Bug Report
  3. # 6
admin Accepted Answer
Admin
Anyway I found the problem but now I can try to search a workaround,
your DB seem to have configuration to use SQL_MODE=" STRICT_ALL_TABLES" instead default configuration like SQL_MODE=" STRICT_TRANS_TABLES".

So it require a value also for empty fields or explicit default value.
  1. more than a month ago
  2. Bug Report
  3. # 7
admin Accepted Answer
Admin
Hi,
now works but some tip:

1. Social Network plugin require Exif Library (this is a minimum requirement http://docs.easy-profile.com/index.php/article/social-network-requirements), you need to install it (or enable) in your CPanel (or php.ini). This cause unable to upload images.

2. Some icons not works, I don't know why, but I see this error message in console:
Failed to load resource: the server responded with a status of 404 (Not Found)
http://xxxxxxx/media/socialnetwork/font/fontawesome-webfont.woff?v=3.2.1

this is too strange because file /media/socialnetwork/font/fontawesome-webfont.woff exist on your server. Have you some filter for .woff font files?

3. DO NOT INSTALL SOCIAL PLUGIN ON ANOTHER SITE IN THIS SERVER IN THE NEXT HOUR: please wait one hour, we will add this fix in our package and re-upload. After this you can re-download and install also on others sites in this server :)
We do not release a public new version for this problem, because this problem happen only in rare cases. Also this fix not affect pre-existing installations (because update not re-create tables).

Sorry for the inconvenience, seems that you have a not conventional configuration for your MySQL server, and this is the first time that we encountered this problem :p
  1. more than a month ago
  2. Bug Report
  3. # 8
inthegym Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 9
inthegym Accepted Answer
Pro
Will you be uploading the changes to your 'Downloads' or will you be sending it to me?

Thanks.
  1. more than a month ago
  2. Bug Report
  3. # 10
admin Accepted Answer
Admin
Hi, I have uploaded a new package, you can try to download again and install it ;)
  1. more than a month ago
  2. Bug Report
  3. # 11
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Request Support

Support is currently Online

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.