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  1. etsmedia
  2. Support
  3. Tuesday, May 22 2018, 11:20 PM
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hi JSN team,

I have installed the Easy Profile + Social Network plugin (and removed EasySocial product). After setting up it seems that in general the product works (I can login, as well using social networks buttons, search users, see my social network profile, etc) But it seems that I have two issues:
1.) The menu item Easy Profile » User Profile does not work. I get a white Joomla page.
2.) related to 1) after login I am redirected to User Profile and get white page
3.) When I log in a super user I can not see "Admin Panel" option in the toolbar menu as described in the documentation.

many thanks in advance for your support
Martin
admin Accepted Answer
Admin
Hi,
sorry for late reply, it was night for us :D

Can you please me give me backend access right? I would like to check your configuration.
  1. more than a month ago
  2. Support
  3. # 1
etsmedia Accepted Answer
Pro
Hi,
no problem, no hurry ;)
I have attached the access in Site Details.

many thanks in advance
Martin
  1. more than a month ago
  2. Support
  3. # 2
admin Accepted Answer
Admin
Hi,
I have tried to access to your administration but it does not works :(
Attachments (1)
  1. more than a month ago
  2. Support
  3. # 3
etsmedia Accepted Answer
Pro
sorry, I have fixed the user configuration. please try again. ;)
  1. more than a month ago
  2. Support
  3. # 4
admin Accepted Answer
Admin
Hi,
can you please change PHP memory limit from 128Mb to 256Mb in your php.ini?
  1. more than a month ago
  2. Support
  3. # 5
etsmedia Accepted Answer
Pro
I have increased but did not help. But I see following errors in the php logs after login or calling user profile:

[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Fatal error: Uncaught TypeError: Argument 1 passed to ErrorHandler::_log() must be an instance of Exception, instance of Error given, called in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/lib/Cake/Error/ErrorHandler.php on line 112 and defined in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/lib/Cake/Error/ErrorHandler.php:167";
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "Stack trace:"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "#0 /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/lib/Cake/Error/ErrorHandler.php(112): ErrorHandler::_log(Object(Error), Array)"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "#1 [internal function]: ErrorHandler::handleException(Object(Error))"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "#2 {main}"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: " thrown in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/lib/Cake/Error/ErrorHandler.php on line 167"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 2"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 3"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 3"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 5"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 25"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 26"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 28"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 30"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: areFriends in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 36"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 37"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 37"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 37"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 41"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 57"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 58"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 58"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 59"
[25-May-2018 16:26:36] WARNING: [pool kochen-mit-spass.de] child 23758 said into stderr: "NOTICE: PHP message: PHP Notice: Undefined variable: user in /var/www/vhosts/http://kochen-mit-spass.de/httpdocs/plugins/jsn/socialnetwork/app/View/Elements/cover.ctp on line 60"
  1. more than a month ago
  2. Support
  3. # 6
admin Accepted Answer
Admin
Hi,
i found the problem and fixed it in your site, we will apply this fix in the next release. Please try if all works as expected ;)
  1. more than a month ago
  2. Support
  3. # 7
etsmedia Accepted Answer
Pro
thanks it seems to work ! thanks!
When do you plan to release the new version? I am going to reinstall the website so will wait until the new version is published.

best regards
Martin
  1. more than a month ago
  2. Support
  3. # 8
etsmedia Accepted Answer
Pro
one small issue: when I choose the option "Profile Information" the subpage with user details is open correctly but the url and the active menu item is selected to "logout" item. How to change this, or how the component selects which menu item get active when selecting User Profile ?

BTW I have 2 other question. \
1.) Do you have translations to other languages?
2.) On the "Profile Information" in the second tab there are many user fields like address1, address2, telefon, .. How to disable them?

many thanks in advance
Martin
  1. more than a month ago
  2. Support
  3. # 9
etsmedia Accepted Answer
Pro
I have deleted an user from Joomla backend and recreated it again via "Login using Facebook". After I gave him SuperAdmin permission - after clearing cache and re-login as this user I can not see the option "Admin Panel" again
  1. more than a month ago
  2. Support
  3. # 10
admin Accepted Answer
Admin
Hi,
1.) Do you have translations to other languages?
To translate Social Network plugin you can see docs at http://docs.easy-profile.com/index.php/article/social-network-make-your-language

2.) On the "Profile Information" in the second tab there are many user fields like address1, address2, telefon, .. How to disable them?
Easy Profile extends Joomla user management (no replace) so it works with all Joomla User Plugin. These fields comes from a plugin called "User - Profile", this plugin is pre-installed in all Joomla installations and disabled by default. To disable it follow these steps:
- Go to Administration->Extensions->Plugins
- Search for "User - Profile"
- Disable the plugin "User - Profile"

I have deleted an user from Joomla backend and recreated it again via "Login using Facebook". After I gave him SuperAdmin permission - after clearing cache and re-login as this user I can not see the option "Admin Panel" again
Social Plugin adds automatically Super Users to Admin role on first login, If you have changed the permission after first login then you need to add the user to "Admin" or "Super Admin" role manually:
- Use a old Super User account to access to Admin Panel
- From left menu go to "Users Manager"
- Click on the name of the user
- Add it to correct role (see screenshot)
Anyway I understand that this way is not intuitive, so in the next release we fix this issue.
Attachments (1)
  1. more than a month ago
  2. Support
  3. # 11
etsmedia Accepted Answer
Pro
thanks for all your answers.
>> Anyway I understand that this way is not intuitive, so in the next release we fix this issue.

what about making it sync with Joomla user settings. I mean if a user get Admin permission should be automatically acting in Social Profile as Admin. Do you need to keep this setting separated from Joomla permission?
  1. more than a month ago
  2. Support
  3. # 12
admin Accepted Answer
Admin
Hi,
Do you need to keep this setting separated from Joomla permission?
Given the choice to use the administrative panel in the frontend, then we must keep this choice separate.

what about making it sync with Joomla user settings. I mean if a user get Admin permission should be automatically acting in Social Profile as Admin
We can't do something like this, also users that can access to backend can't be right to do anything....each component have a Permission configuration, the only user that can do anything is the Super Administrator**

**Super Administrators are all Usergroups set with Permission called "Super User" (System->Global Configuration->Permissions)
  1. more than a month ago
  2. Support
  3. # 13
etsmedia Accepted Answer
Pro
hi Support,

just only small question. It the release contaning this fix already released ?

thx
Marcin
  1. more than a month ago
  2. Support
  3. # 14
admin Accepted Answer
Admin
Hi,
of course :D
  1. more than a month ago
  2. Support
  3. # 15
etsmedia Accepted Answer
Pro
hi,
thanks .. but I do not understand ;) ;) . I have reported the problem on 22.05 and you have fixed it some days after my post but the last release according to http://docs.easy-profile.com/index.php/article/changelog is from 18.05. So where can I found the release which fixed the problem I have reported ?
  1. more than a month ago
  2. Support
  3. # 16
admin Accepted Answer
Admin
Hi,
the problem was related to Social Network Plugin (not Easy Profile component). At http://docs.easy-profile.com/index.php/article/changelog you will see only Easy Profile changelog.

You can download Social Network plugin from our Download Area
  1. more than a month ago
  2. Support
  3. # 17
etsmedia Accepted Answer
Pro
thanks a lot
  1. more than a month ago
  2. Support
  3. # 18
etsmedia Accepted Answer
Pro
please close the thread. When I click the button "accept as answer" I see only white popup and nothing happens
  1. more than a month ago
  2. Support
  3. # 19
admin Accepted Answer
Admin
Thanks for this report, we will fix it probably tomorrow :D
  1. more than a month ago
  2. Support
  3. # 20
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