Support

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Editing Social Plug In

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General Set Up Questions

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Search Module

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Go Live

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Delete Account option

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Emails

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Profile Module

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Registration Fields

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Registration Issues

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Caching Issues

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Online Users Module

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AltaUserPoints

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Search not working as expected

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Login Issues

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Search Bar Conflict

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Recent Activities

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Edit Profile css

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Double Drop Down Menu

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Log in issue (chrome)

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Blog

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Request Support

Support is currently Online

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

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