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  1. pjbauer
  2. Presales Question
  3. Wednesday, December 02 2015, 03:59 PM
What’s going on here???

As seen below - you sent me an email notice that my subscription fro easy Profile Pro "WILL END IN 5 DAYS" on the day it had already expired !!!
So I was unable to update before my subscription expired.

Please extend my subscription for 5 days so I have time to download and install the latest version before deciding if I want to extend my subscription.


From: Easy Profile [mailto:xxxxxxxxx]
Sent: Tuesday, December 1, 2015 11:11 AM
To: xxxxxxxxxxx
Subject: Your subscription is just about to expire in 5 days

Dear Phil Bauer,
Your subscription is just about to expire in 5 days, go to https://easy-profile.com/membership to renew!
admin Accepted Answer
Admin
We have recently (3 days ago) updated our site and subscription system, and this email was sent by mistake.

This email was sent about 1 hour before your subscription expired, anyway we will extends your subscription for 2 days to allow you to download latest release ;)

we will delete this topic because not is helpful for other customer.
  1. more than a month ago
  2. Presales Question
  3. # 1
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