Easy Profile - Joomla Extension

Support

Support is currently Offline

Support Offline

It's past support hour. We are taking some rest and will come back stronger tomorrow. Promise!

Official support hours:

Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Friday 6:44 am

Add a reply View Replies (3)

Resolved Cannot activate Social Network Package

online-today
General
Thursday, May 14 2020, 12:47 PM

I am not able to activate the social network plugin
I get the following error: 0

Class 'Dotenv\Environment\DotenvFactory' not found

As long as I have not activated the following plugins the internet page works fine:
Easy Profile - EasyDiscuss Tab
Easy Profile - Social Network
Easy Profile - Social Network package
Easy Profile - SocialConnect plugin
Jomsocial Bridge for Easy Profile

P.S.
PHP Version 7.3.16
upload_max_filesize 64M

Accepted Answer

admin Accepted Answer

Admin

Hi,
the full error is: Class 'Dotenv\Environment\DotenvFactory' not found
/xxx/xxxx/xx/xx/xxxx/htdocs/administrator/components/com_osdownloads/vendor/illuminate/support/helpers.php:645

So it comes from component "osdownloads".

In file helpers.php there is a declaration of a function called "env", this is a common function used by many frameworks to retrieve data from files .env (dot env).

Unfortunately seems that the component osdownloads declare it but probably it does not use it, because in osdownloads framework missing the library Dotenv\Environment\DotenvFactory, so it declare a function (env) that need to use a missing library.

To fix this I have changed in file helpers.php at line 632 this code

if (! function_exists('env')) {

with this:

if (false && ! function_exists('env')) {

We recommend to contact developers to fix it.

more than a month ago
General
# Permalink

Responses (3)

admin Accepted Answer

Admin

Hi,
can you please post me your site details to check this? if yes then you can use the form below the reply in "Site Details" tab

more than a month ago
General
# 1

online-today Accepted Answer

At the moment the above listed social plugins are turned off. The social network page is in the menu "Intern/social network"

more than a month ago
General
# 2

online-today Accepted Answer

Content Protected

more than a month ago
General
# 3

Page :
1

There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Please login to post a reply

You will need to be logged in to be able to post a reply. Login using the form on the right or register an account if you are new here. Register Here »

Forgot Password?

Request Support

Ask a Question

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.